Privacy Policy – GR Fine Foods
GR Fine Foods respects your privacy and we are committed to ensure that it is protected. This privacy notice explains how we collect and process your personal information in accordance with the General Data Protection Regulation (GDPR).
We collect and process personal data about our:
– customers and prospective customers
– suppliers, prospective suppliers and service providers
– advisors, consultants and other professional experts
– employees and prospective employees
– enquirers and complainants.
Personal information is data which can be used to identify an individual. The information we collect may include:
– your name
– contact details such as telephone number, email address and postal address
– job title and the company or organisation you represent
– bank or debit/credit card details required for processing payments/credits
– feedback submitted voluntarily in response to customer surveys
– information about use of our website
We may collect information through correspondence, whenever you engage with us. These engagements may occur via post, email, telephone, using contact forms on our website or in person. Information may be collected when:
– submitting an enquiry
– applying for an account
– exchanging orders, or documentation for goods and services
– requesting or subscribing to our communications or marketing material
– providing feedback on our products or services
We also collect data automatically when you interact with our website, using cookies.
What do we do with your information?
Personal information is used to respond to enquiries, process orders, and administer your account. We may also use it to issue communications to you, such as changes to our services, terms and conditions, or privacy policy. If you have opted into our mailing list, we may use your information to send offers, promotions, news, and updates that we believe may be of interest to you. You are able to unsubscribe from our mailing list at any time.
Information collected via cookies on our website is used to personalise your experience, as well as to monitor traffic on the site and improve overall functionality.
Retention periods for personal information are regularly reviewed, alongside our privacy policy. Your information is only held for as long as is necessary, unless destroying it conflicts with our own statutory requirements.
Who has access to your information?
Whenever your data is processed, we ensure that we always keep your personal data rights in high regard. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We will not sell or lease your information to third parties. We will not share your information with third parties for marketing purposes, however your information may be handled by third party service providers (such as email, hosted data storage and disaster recovery services). As such we also require that these service providers have taken appropriate steps to ensure that your data is protected.
What are your rights?
It is your right to request the release, amendment, or deletion of your personal information; so long as your request does not conflict with any of our own statutory obligations. You may also object to or restrict the way your data is being processed.
If you have any questions or requests, or if you want to raise a complaint, you can email us at info@grfinefoods.co.uk or write to us at GR Fine Foods, Unit 4 Woolston Yard, Loddiswell, Kingsbridge, Devon TQ7 4DU.
If you are not satisfied with our response or believe your data is not being processed in accordance with the law, you may report your concerns to the Information Commissioner’s Office (ICO).